At Crafting Timeless Illumination, we believe that a home’s beauty lies in the intricate details that make it uniquely yours. As a dedicated team of artisans, we have been passionately crafting exquisite handmade ceiling lamps for home decor since our inception.

S1 JDA Central Market Near Amarpali Circle Vaishali Nagar, Jaipur
+91 9166764433

Call Us :  +91 9166764433


Return Policy

  /  Return Policy

At Flicker Shine, we are committed to ensuring your complete satisfaction with your lamp purchase. Please take a moment to review our return policy for a hassle-free shopping experience.

1. Returns Eligibility*

We accept returns on lamps within 7 days of the delivery date. To be eligible for a return, the lamp must be in new and unused condition, in its original packaging, and with all accessories and documentation included.

2. Return Process*

If you wish to return a lamp, please follow these steps:

  1. Contact our customer support team to initiate the return process.
  2. Provide your order number, the reason for the return, and any relevant information.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.

3. Return Shipping*

Customers are responsible for the cost of return shipping. Please use a reputable shipping service with tracking to ensure the safe return of your lamp.

4. Inspection and Refund*

Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the lamp is in satisfactory condition, we will issue a refund to your original payment method, minus any applicable restocking fees.

5. Restocking Fees*

A restocking fee may apply in certain cases, such as if the lamp is returned in a damaged or unsellable condition. The restocking fee will be communicated to you during the return process.

6. Damaged or Defective Lamps*

If your lamp arrives damaged or is found to be defective, please contact us within 5 business days of receiving the item. We will assist you in resolving the issue, which may include a replacement or a refund, depending on your preference.

7. Exchanges*

At this time, we do not offer direct lamp exchanges. If you wish to exchange a lamp for a different model or style, please initiate a return as described above and place a new order for the desired lamp.

8. Refund Processing Time*

Refunds will be processed within 5-7 business days after we receive the returned lamp. Please allow additional time for your bank or credit card company to process the refund.

9. International Returns*

We do not accept international returns due to shipping and customs complexities.

10. Contact Us*

If you have any questions or need assistance with your return, please do not hesitate to [contact our customer support team].

Thank you for choosing [Your Lamp E-Commerce Business]. We value your satisfaction and aim to make your lamp shopping experience enjoyable and convenient.

Last Updated: October 19, 2023

[contact our customer support team]:

+91 9166764433