At Flicker Shine, we are committed to ensuring your complete satisfaction with your lamp purchase. Please take a moment to review our return policy for a hassle-free shopping experience.
1. Returns Eligibility*
We accept returns on lamps within 7 days of the delivery date. To be eligible for a return, the lamp must be in new and unused condition, in its original packaging, and with all accessories and documentation included.
2. Return Process*
If you wish to return a lamp, please follow these steps:
- Contact our customer support team to initiate the return process.
- Provide your order number, the reason for the return, and any relevant information.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.
3. Return Shipping*
Customers are responsible for the cost of return shipping. Please use a reputable shipping service with tracking to ensure the safe return of your lamp.
4. Inspection and Refund*
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the lamp is in satisfactory condition, we will issue a refund to your original payment method, minus any applicable restocking fees.
5. Restocking Fees*
A restocking fee may apply in certain cases, such as if the lamp is returned in a damaged or unsellable condition. The restocking fee will be communicated to you during the return process.
6. Damaged or Defective Lamps*
If your lamp arrives damaged or is found to be defective, please contact us within 5 business days of receiving the item. We will assist you in resolving the issue, which may include a replacement or a refund, depending on your preference.
7. Exchanges*
At this time, we do not offer direct lamp exchanges. If you wish to exchange a lamp for a different model or style, please initiate a return as described above and place a new order for the desired lamp.
8. Refund Processing Time*
Refunds will be processed within 5-7 business days after we receive the returned lamp. Please allow additional time for your bank or credit card company to process the refund.
9. International Returns*
We do not accept international returns due to shipping and customs complexities.
10. Contact Us*
If you have any questions or need assistance with your return, please do not hesitate to [contact our customer support team].
Thank you for choosing [Your Lamp E-Commerce Business]. We value your satisfaction and aim to make your lamp shopping experience enjoyable and convenient.
Last Updated: October 19, 2023
[contact our customer support team]:
Flickershine2022@gmail.com
+91 9166764433